Customer Service Representative

Explore This Path

Ideal for those who love helping others and solving problems daily.
Enhance customer satisfaction by resolving inquiries and complaints efficiently.
Be the voice of the company, ensuring smooth customer experiences.

💰 Earn $38K-$57K

📚 High School Diploma or GED

⏱️ 6–12 MONTH TRAINING

📈 -5% JOB GROWTH

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What You’ll Do

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

Scoop

Minimum Education

High School Diploma or GED

Career Prospects

Risky (Decreasing by 5% or more)

Training Time

6 months to 1 year

Job Openings

365,300 Annually

Median Earnings

$46,070 in California

$39,680 Nationally

$25K

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Best For You If...

YOU Like 💕

Influencing or leading others
Relating with or serving others
Using data or completing tasks

You are skilled in 💫

Active Listening
Coordination
Monitoring
Reading Comprehension
Speaking
Time Management

You value 🙏

Having support
Having freedom
Personal relationships

Deep Dive

Customer Service Representative

Explore career pathways, key skills, and what each role has to offer.

Pathways to this Career

Learn about the education and training paths that can lead to this career — and what to expect from each one.

Associate's Degree

An associate's degree typically provides graduates with foundational knowledge and skills for entry-level jobs in the graduate's industry, or serves as a stepping stone towards further education.

🎓 College

⏱️ FINISH IN 2-3 years

Bachelor's Degree

A bachelor's degree typically results in increased knowledge about a variety of academic subjects, specialized knowledge in a focused field of study, and is considered the foundational qualification for many careers.

🎓 College

⏱️ FINISH IN 4-5+ years

Vocational School

A vocational school typically equips students with specialized skills and practical training in specific trades or occupations, enhancing their employability and providing direct pathways to relevant careers.

🎓 Skills-Focused

⏱️ FINISH IN 6 months - 2 years

Professional Upskilling

Professional upskilling typically results in acquiring new or enhanced skills and knowledge relevant to a participant's current job or desired career path, leading to improved job performance, opportunities for career advancement, and greater employability.

🎓 Skills-Focused

⏱️ FINISH IN 1 week - 3 months